Pn10 Privacy Policy – How We Protect Your Data
User privacy is a core responsibility at pn10. This document transparently explains how we collect, use, store, and protect your personal information as a user of our platform in Malaysia.
Effective date: 1 January 2026. This policy is governed by Malaysia's Personal Data Protection Act 2010 (PDPA).
1. Information We Collect
When you use the pn10 platform, we may collect the following categories of information to ensure our services function properly and securely:
Account Information
During registration, we collect your full name, email address, phone number, date of birth, and any identity verification information you provide. This information is required to verify your eligibility and grant you access to the platform.
Payment Information in MYR
To process deposits and withdrawals in MYR (Malaysian Ringgit), we collect payment-related information such as your local bank account details, account holder name, and transaction reference numbers. We do not directly store your full card numbers or online banking passwords.
Device & Browser Information
Our platform automatically records your IP address, device type, operating system, browser type, and other technical data needed to ensure the platform runs properly on your devices, including smartphones and tablets.
Cookies & Usage Data
We use cookies and similar tracking technologies to record your usage patterns on the platform, including pages visited, session duration, and language preferences. This data helps us continually improve the user experience.
2. How We Use Your Information
Pn10 uses collected information solely for legitimate purposes directly related to the provision of platform services. The following are the primary purposes for which we use your data:
- Account management: Verifying user identity, processing registrations, and managing profile information.
- Processing financial transactions: Processing MYR deposits and withdrawals securely and accurately.
- Platform security: Detecting and preventing fraud, suspicious activity, and unauthorised access to user accounts.
- Customer support: Providing relevant assistance when users contact the pn10 support team.
- Service improvement: Analysing usage patterns to improve platform functionality and the overall user experience.
- Platform communications: Sending important notifications related to your account, transactions, or policy updates.
- Legal compliance: Complying with applicable legal and regulatory requirements in Malaysia, including PDPA 2010.
Pn10 will not use your personal data for third-party marketing purposes without your explicit consent.
3. Cookies & Session Tracking
Cookies are small text files stored on your device when you browse the pn10 platform. We use two main categories of cookies:
- Essential cookies: Required for core platform functions such as login authentication, session security, and language preferences. These cookies cannot be disabled without affecting platform functionality.
- Analytics cookies: Helps us understand how users interact with the platform, which pages are visited most frequently, and time spent on the platform. This data is used in aggregate and is not linked to any individual's identity.
You can manage cookie settings through your web browser. However, disabling essential cookies may affect your ability to log in and use certain features on the pn10 platform.
4. Data Storage, Security & Sharing
Data Storage & Security
All pn10 user data is stored on servers protected with industry-standard 256-bit SSL encryption. We apply appropriate technical and organisational security measures to safeguard data against unauthorised access, disclosure, alteration, or destruction.
User passwords are stored in hashed form and cannot be decoded. Financial data related to MYR payments is stored in accordance with strict payment security standards. Personal data will be retained for as long as necessary for the stated purposes or as required by law.
Third-Party Sharing
Pn10 does not sell or rent users' personal data to any third party for commercial purposes. We may share only the necessary information with:
- Local Malaysian payment processors that help process MYR transactions securely.
- Government authorities or law enforcement agencies when required under Malaysian law.
- Technical service providers who assist in operating the platform, bound by strict confidentiality agreements.
All third parties involved are required to uphold the same data protection standards as pn10.
5. User Rights, Policy Changes & How to Contact Us
Your Rights as a User
As a pn10 user covered under Malaysia's PDPA, you have the following rights regarding your personal data:
- Right of Access: You may request a copy of the personal data we hold about you at any time.
- Right to Rectification: You may update or correct any inaccurate personal information through your account settings or by contacting our support team.
- Right to Erasure: Under certain circumstances, you may request the deletion of your personal data, subject to applicable legal requirements and platform obligations.
- Right to Restrict Processing: You may request that we restrict the processing of your data in certain situations.
Changes to This Privacy Policy
Pn10 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page along with an updated effective date. Continued use of the platform following such changes constitutes acceptance of the updated policy.
How to Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how pn10 handles your personal data, please reach out to our team by email at:
We will endeavour to respond to every enquiry within a reasonable timeframe.